Today’s businesses are adopting VoIP and Unified Communications into their data center and forever changing the landscape of their entire infrastructure. In the process, IT organizations must re-align their technical teams and their management tools to handle the support load of the converged communications network. This session focuses on strategies to leverage the mainframe as a powerful platform for managing the converged communications infrastructure, and the key analytics required to effectively manage VoIP Quality of Service (QoS) and Unified Communications (UC) performance. The session will identify and decode the various metrics that have the greatest impact on user experience, service level degradation, and recurring voice quality issues, and include tactics to effectively use these metrics to accurately isolate and solve issues impacting the voice quality and service levels in your communications infrastructure.
Attendees will gain a solid understanding of key VoIP and UC metrics and the quality and user experience conditions they produce in the real-world operational environment. Attendees will also learn the appropriate utilization of MOS scores, as well as troubleshooting techniques to effectively isolate root causes of quality and service level issues, and how to resolve them.