The ability to meet customer demands now and in the future is a critical function in any business. Spikes in demand could mean you are not just leaving money on the table, but you also are not meeting your customers' needs. Come see how to collect, organize and convert raw system management data into business-relevant information, and how solutions from IBM can help you to understand current state, predict future growth and perform gap analysis on various "what-if" scenarios -- and then take what you have learned to better handle business model dynamics, reduce surprises, manage the economic performance of IT investments, and improve quality of service across your entire capacity management ecosystem using TDSz, SPSS and Cognos. You'll also hear how to extend this infrastructure utilizing IBM DB2 Analytics Accelerator to dramatically deliver faster business analysis