Come to this session to learn about IBM support and service for zEnterprise server Licensed Internal Code (LIC), "firmware". Learn how server function is packaged into Engineering Change streams that are combined into a "Driver" level to support General Availability (GA) of a new server or significant mid-life functional enhancements to one already installed. Learn how Machine Change Levels (MCLs) to provide functional LIC enhancements and problem fixes are tested, organized into bundles, released to IBM Remote Support Facility (RSF), and applied to your servers. Learn how to have complete visibility of your System z server LIC and MCL levels and how to work effectively with IBM Service and Product engineer using function on a Hardware Management Console (HMC) and Resource Link website support for Driver Exception Letters, Hiper MCL Notification, Machine Alerts, and Machine Information Reports. Learn about recommended best practices for: RSF "phone home" setup using broadband, concurrent migration to a newer Driver level with Enhanced Driver Maintenance, and concurrent application of MCL Bundles. Learn how IBM handles hardware problem records (PMHs and PMVs) and how to open one yourself using "Report a Problem" on an HMC.
This session is new for SHARE in Anaheim.