Hot Tips from Cheryl and Frank

Cheryl Watson, best known for her newsletter on MVS Performance (Cheryl Watson's Tuning Letter) will provide her favorite tips from her 23 years of writing. Our new associate, Frank Kyne, a long time  author and editor of IBM's ITSO Redbooks, as well as a renowned teacher of the ITSO workshops, will provide his favorite tips from his 16 years of writing and teaching. And as an expert on outsourcing, and designer of a tool to resolve outsourcing disagreements (BoxScore), Cheryl will also present the best ways to prevent your outsourcing experience from being a disaster. Everyone is guaranteed to take away something of value from this session. You will receive a full copy of one of our recent Tuning Letters, and a drawing will provide one lucky attendee with the last 23 years of Tuning Letters on a DVD.