SHARE in Anaheim

14709: Need a Support Assistant? Check Out IBM's! (ISA)

Thursday, March 13, 2014: 8:00 AM-9:00 AM
Grand Ballroom Salon A (Anaheim Marriott Hotel)
Speaker: Michael Stephen(IBM Corporation)
Handouts
  • IBM Support Assistant Sess# 14709 (7.3 MB)
  • IBM has listened to customer feedback and has made changes to the IBM Support Assistant (ISA) to make it a simplified, multi-user problem determination platform with a variety of analysis capabilities and tooling. We're looking ahead for "what's next" to make you more effective at troubleshooting and spend less time when problems occur. We're interested in gathering information about your pain points and how ISA and tooling can address those needs. We'll share our vision with you for where Support Assistant is going, discuss some new feature ideas and ask for input to help us change it to fit your needs. The IBM Support Assistant is a problem determination workbench which provides automated analysis, problem determination tools, and problem solving guidance.

    Tracks: Application Development and z/OS Systems Programming