IT Service Management Best Practices for the Data Center

Best practices are important for realizing value within the data center. Today, best practices such as ITIL, project management (PMP, Prince2), and Lean are helping organizations realized business value from their IT initiatives. This session will help you understand these best practices, and more, for your practice of service management. At the end of the day, managing service, and not just technology or process, will help your organization become more customer focused and relevant. Anthony Orr, an ITIL v3 2011 author, examiner and industry thought leader will simplify and enhance your understanding of best practices for value realization.

Tracks: IT Services Delivery and Middleware