Handling an Outage - A User Experience

Many things are done when trying to prevent an outage, but how do you handle an outage that is already there? In the session I will describe :

• Pre-outage background - things you should notice and flag
• Managing an outage (not the organization, the outage itself)
• Post outage insights
• When and how to understand if this is an outage the can be solved within hours, or if you are now dealing with a multi-day outage?
• How do you manage the outage to minimize and shorten it?

Had a big outage? Learn post outage technical and organizational outcomes; how to regain control.