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11705: End-to-End IBM Service Support Web Portals

Wednesday, August 8, 2012: 3:00 PM-4:00 PM
Grand Ballroom Salon G (Anaheim Marriott Hotel)
Speaker: Mark Fyffe(IBM Corporation)
Handouts
  • End to End Service Support Web Portals (1.2 MB)

    • Confused by all the changes in IBM software support, especially in the area of electronic/web support?  So many different web sites and terms: ShopzSeries, IBMLink, ServiceLink, e-support portal, Service Request, SoftwareXcel, Custompac and on and on.  This session will discuss the various changes over the years and a strategy for which site to use.  Also, the different terms will be explained and questions answered.

    Tracks: CICS Systems Programming, Storage Administration, z/OS Systems Programming and z/VM Systems Programming
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