9520: IBMLink Replacement of ETR with Service Request (SR)

Monday, August 8, 2011: 1:30 PM-2:30 PM
Oceanic 1 (Walt Disney World Dolphin )
Speakers: Christian Gilmore (IBM Corporation) , Mark Fyffe (IBM Corporation) and Tashira Gibbs (IBM Corporation)
Handouts
  • IBMLink Replacement of ETR with Service Request (SR) (2.1 MB)

    • The speaker will present IBM's Electronic Support transformation vision and how that vision relates to the SHARE community. Specific focus will be given to the IBM Service Request (SR) application that is a replacement for the ETR application within ServiceLink. The presentation will cover the following areas:

    1. Electronic Support strategy/vision
    2. Major elements of the Electronic Support System including the IBM Support Portal, IBM Service Request, Fix Central, and My Notifications
    3. Deep dive into IBM Service Request
    4. Live demonstration of IBM Service Request
    5. Questions & answers

    Tracks: CICS Systems Programming, Network Support and Management, Storage Administration, z/OS Systems Programming, z/VM Systems Programming and zNextGen
    Share |



    See more of Project: MVS Core Technologies
    See more of Program: MVS
    << Previous Session | Next Session >>