Friday, March 4, 2011: 11:00 AM-12:00 PM
Room 207B (Anaheim Convention Center)
Speaker:
Jamie L. Giovanetto (J. Giovanetto Incorporated)
There is a simple phrase that everyone has heard and way too many believe in it. This simple five word phrase has been responsible for numerous cases of poor customer service. This session will explore why this phrase can have such a major impact on service delivery and why it is a barrier to providing great customer service. It makes no difference whether the customer is external or internal, the effects are the same. Can buying into this phrase be overcome? Absolutely ... and that is the point of this session.
Should you come to this session? Of course you should, because no one in IT is without a customer.
Tracks: Enterprise Data Center Management and IT Management