Good Outsourcer, Bad Contract: What Performance and Capacity Planners Need to Know

With outsourcers playing a larger role in your business operation, making sure you have the right contract written up becomes vital to business success.  But how do you make this happen?  What needs to be in place to ensure that you get the service you paid for and expect?  Performance and capacity planners are instrumental in drafting this contract; learn what you need to know so you can avoid the slough of outsourcer disillusionment.