Every transformation project is unique, starting from the business or technical justification all the way to the implementation details. Sometimes the outcome is not quite what you expected! In this session, we’ll take an in-depth look at two completely different SOA / SaaS proposals, analyze the nuances that drove decisions, and then discuss the resulting implementations. The first project involves an SMB looking to grow its web business, but struggling with a crippled back office process. The second project involves modernizing one single process embedded in a massive CICS program. Compare your personal perspective and professional recommendations against the final results – do you agree with what they did, and can you guess the outcomes?