Biographical Sketch: Angie Greenhaw joined IBM in 2000 after graduating from Arizona State University with a Bachelors degree in Computer Information Systems. She is currently an IT Specialist in the IMS Advanced Technical Skills group, where she is a primary resource in the areas of IMS security, Dynamic Resource Definition, Common Service Layer and Online Change. Angie enjoys educating customers at conferences such as IOD and SHARE, as well as IMS Regional User Group meetings on these topics, among others. Prior to this role Angie worked in IMS development, specializing in the Online Change function, contributing to new IMS functionality and devising solutions as a Level 3 Service Representative in this same area. She also spent three years as the IMS Development Representative at SHARE, a technical conference for IBM product users. Angie also invests time in creating intellectual capital and has written a white paper on the topic of Global Online Change implementation, and has co-authored three IBM Redbooks: IMS Version 10 Implementation Guide, IMS Version 11 Technical Overview, and IMS Version 11 Open Database.