Biographical Sketch: James (JD) Bagnell is an Advisor to Product Management in CA Technologies Mainframe Systems Management Development Team. JD has been in the software development industry for over 20 years working in client services, sales and for the last 11 years in product management. JD’s expertise includes discovering problems in the market through customer interaction and relationships. Articulating CA Technologies unique abilities to deliver value to the market and illustrating the vision and key phases of deliverables for CA Technologies' Mainframe IT Management business line.