Biographical Sketch: Don Zeunert recently joined BMC to support customers worldwide. Previously worked for Candle / Tivoli for 24 years. In his last position in their Advanced Technologies Group he provided expertise to help ensure optimum use and effectiveness of monitoring products at hundreds of customers worldwide. He specializes in tuning of monitoring products and the subsystems for MVS, CICS, DB2, and MQSeries. He was also a frequent speaker at SHARE as well as PULSE, System z Expo and local CMG meetings.