Biographical Sketch: Tom Quinn is a Sr Engineering Services Architect at CA technologies responsible for mainframe performance monitoring products. Tom joined CA in 2009, bringing with him over 15 years of technical and leadership experience in Information Technology. Having worked for a large Mid-Western insurance company in mainframe system and application performance, Tom understands the technical challenges a large organization can face and utilizes his ITIL and ScrumMaster experience to discover and build customer solutions. You can reach him at tom.quinn@ca.com.