Using Social Media Capabilities for IT Event Management

When a service outage occurs, many departments within the company need to be notified, take coordinated actions, and communicate internally and externally about progress towards resolving the outage. 
The session will present use case scenarios where the "Enterprise Social Media" tools can be used to achieve operational efficiency for an IT department. Event management and correlation, combined with automation, greatly increase the speed and efficiency of problem resolution.

Tracks: Mobile and Social Networking in the Enterprise and Software Architecture