Eric Higgins
IBM Corporation

Biographical Sketch:
Eric Higgins is a Certified Technical Software Specialist for CICS Tools in the U.S.A, and has over 25 years experience with CICS ranging from applications development to systems programming, and most recently specializing in CICS Tools. He has been with IBM for 7 years, with the last five years working as part of the USA CICS tools technical pre-sales team. Eric routinely works with prospective clients to help them find ways to improve their CICS environment and become more efficient with the use of CICS tooling.