Biographical Sketch: Craig Danielson has worked for Commerce Bank since 1993. In 1993 Craig started out working as a Business Analyst supporting Commerce’s Commercial Loan and Personal Loan systems. During this initial time period he managed 13 bank acquisition and divestitures. Starting in 1997 he was a Lead Business Analyst in another IT department that supported Commerce’s initial Home Banking product as well as the Teller and ATM application systems among others. During these years Commerce Bank really began to grow and Craig saw that their internal processes for managing the increasing technical complexity needed to mature as well. Craig began taking many Project Management classes and in 1999 became a certified Project Management Professional (PMP) through the Project Management Institute. In 2000 Craig became the first Project Manager in Commerce’s new Project Management Office. As the first PMP at Commerce Craig was asked to write Commerce’s first Project Management Methodology, which was published in January of 2001 and is still in use today. He created all of the required supporting documentation and a Road Show that he presented to many areas and levels of management at Commerce. Over the next five years Craig managed many of the larger and more complex project s at Commerce, including bringing back their Data Center operations and mainframe that was outsourced to IBM in 1992. In 2005 the Change Manager position became available at Commerce Bank and Craig applied and was promoted to Change Manager in that same year. Since then Craig has helped organize and establish that department, even bringing in a new Change Management system for managing the promotion and deployment of all of their software changes. Since 2005 Craig has been part of a process aimed at creating more reliability and stability at Commerce Bank for the business and our external customers. In 2005 Commerce had 198 severity one incidents, but as part of a larger effort has helped to reduce the number of severity one incidents to an all time low of 26 in 2011.