Biographical Sketch: Nick Griffin has over 35 years of mainframe experience in Development, Systems and Database Administration for IMS, MVS and CICS/VSAM applications. Nick has developed IMS Monitoring code and managed a development group for a competitive software vendor. Nick has managed large, complex, mission critical IMS database applications for a variety of Fortune 500 companies. Nick is currently IMS Product Manager for Mainframe Service Manangement at BMC Software.