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IT Service Continuity Management (ITSCM) is far more than just Disaster Recovery Planning. It is aligned to the Business Continuity Lifecycle and helps you to prepare for the worst case scenario; that is not just how to recover from a disaster but to stop the disaster from occurring in the first place, if at all possible. ITSCM investigates, develops and implements recovery options when an interruption to service reaches a pre-defined point. It must be a part of the overall Business Continuity Plan and not dealt with in isolation.
ITSCM helps you determine, for YOUR installation, the “What is a Disaster?” description. Defining the pre-conditions that constitute a disaster is part of the ITSCM process. Such definitions form an integral part of any Service Level Agreement relating to the provision of services.
ITSCM addresses risks that could cause a sudden and serious impact, items that could immediately threaten the continuity of the business. These typically include things such as:
- loss, damage or denial of access to key infrastructure
- application services failures
- non-performance (including the possibility of your provider experiencing disaster) of critical providers, distributors or other third parties
- corruption of key information
- sabotage, extortion or commercial espionage
- deliberate infiltration
- attacks on critical information systems
Our speaker will provide an overview of the ITIL V3 ITSCM process, how it aligns with Business Continuity Management and why you need ITSCM. Businesses today are realizing their dependence upon and their requirements for IT technology and the disciplines that are needed to provide effective and efficient IT Services.