Biographical Sketch: Bill Capodagli has over three decades of management consulting and corporate research expertise. He co-authored the classic account of Disney’s customer-centric culture – The Disney Way: Harnessing the Management Secrets of Disney in Your Organization, cited by Fortune magazine as “so useful you may whistle while you work.” Bill’s latest book is the definitive account of Pixar’s creative culture – Innovate the Pixar Way: Business Lessons from the World’s Most Creative Corporate Playground. Bill also coauthored the enormously popular The Disney Way Fieldbook: How to Implement Walt Disney's Vision of "Dream, Believe, Dare, Do" in Your Company and Leading at the Speed of Change: Using New Economy Rules to Invigorate Old Economy Companies. Prior to co-founding Capodagli Jackson Consulting in 1993, Bill held managerial positions at the consulting firms of AT Kearney, and Ernst & Whinney (now Ernst and Young). Bill served on the Extended Services faculty of the University of Southern Indiana from 1991-1993 and presented The Disney Way principles to a vast client base. Bill holds degrees in economics and mathematics from Illinois State University. Bill Capodagli’s expertise in leadership, innovation and customer service has been the catalyst for transforming the cultures of numerous organizations. For over 30 years, Bill has benchmarked the Walt Disney Company and helped scores of organizations revamp their customer service standards, develop innovative products, and increase productivity using Walt Disney’s original credo for success: Dream, Believe, Dare, Do.