Summer 2010: Web Problem Management Through IBM Service Request

Web Problem Management Through IBM Service Request

Monday, August 2, 2010: 4:30 PM-5:30 PM

Room 302 (Hynes Convention Center)

Speaker: Christian Gilmore (IBM)

Handouts

Web Problem Management Through IBM Service Request.pdf (2.3 MB)

We will present IBM Service Request (SR) as a replacement of Electronic Technical Response (ETR) within IBM's enterprise Technical Support Transformation. ETR is the key feature of IBMLink supporting System z software clients, and its replacement will be of keen interest to the SHARE community.

The session will cover the following areas:

* Differences between ETR and SR

* New and enhanced features provided by SR

* Live demonstration of SR

* Questions & Answers

Tracks: z/OS Systems Programming and z/VM Systems Programming

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