Improving IT Service Delivery: Would You Fly on This Airplane?

The airlines have had a phenomenal safety record and continues to improve; IT operations and service delivery have not improved as much. This presentation makes an informative, somewhat humorous comparison between IT practices for improved availability and service delivery against world class practices used by the airlines in achieving their safety record. Come fly with us!

Tracks: Applications Programming, Architecture, Enterprise Data Center Management, IT & the Bottom Line, IT Management, Linux Systems Management, Operations Support and zNextGen