Biographical Sketch: Dave Andrews is the IBM Development Director of the CICS product family based in Hursley, UK. As an IBM Software Executive, he is responsible for the strategy, future direction and development for all CICS products. He leads a Worldwide Development Team with employees based in the UK, USA, Russia, China and India. He graduated from Southampton University where he studied Mathematics. He has over 20 years experience in Transaction Processing and Messaging technologies and an outstanding track record at IBM for product development, delivery, service and quality. He is Chairman of the Management Committee for Software Group at Intellect.uk.org and is Chairman of the External Advisory Committee for the School of Engineering, Mathematics and Physical Sciences at the University of Exeter.