Biographical Sketch: Norman D. Hollander System z, z/Operating Systems, and z/Performance Specialist Norman has been in Systems Programming and Information Technology Management for nearly 4 decades, specializing in Operating Systems, Hardware Planning, Workload Manager, and Performance & Tuning. He is also an internationally recognized System z, z/Operating and z/Performance Specialist, specializing in Operating Systems, Hardware Planning, Workload Manager, and Performance & Tuning. Previously, Norman has been with CA and held the positions of Senior Principle Engineering Architect, the Director of Product Management for Mainframe 2.0, the Director of Product Management for the CA SYSVIEW® Performance Solution. Prior to CA, he worked for Candle Corporation as a Senior Consultant in Performance and Monitoring Solutions; again, as a System/390, z/OS, and WLM specialist. Norman has spent many years in enterprise-wide performance and capacity planning in diverse industries, including: a large Utility Company, large Financial Corporations, an Airline, a large Telecommunications Corporation, and a University. In addition to the performance and capacity planning responsibilities, Norman has been a Systems Programmer Manager, and a Project Manager for high-profile Data Center Projects. Norman has been a member, a panelist, and a referee of the Computer Measurement Group (CMG); the EWCP Project Manager, and speaker for SHARE; a speaker for Guide/Share Europe- UK, a speaker for Guide/Share Europe- Nordic, a presenter at IBM’s z/EXPO; a presenter at CAWorld; a contributor to Cheryl Watson’s Tuning Newsletter, and one of the Technical Editors for Steve Samson’s “MVS Performance Management.” Norman’s solid background in Operating Systems and Performance & Tuning has allowed him to lend his expertise to many customers. Finally, his communication skills have allowed him to be extremely valuable in training and skills to many customers all over the globe. Norman’s overall Experience includes:  Virtual Storage Operating Systems (VS1, VM, MVS, OS/390, z/OS, z/VM, Linux on System z)  Parallel Sysplex Certification, including Resource and Data Sharing  System z Hardware (z890, z990, z9, z10, ICF, IFL, zIIP, zAAP)  Hardware Configuration and Planning for Mainframes and Peripheral Products  Architecture, Design and Configuration of Logical Partitions, PR/SM, IRD, and HiperDispatch  Architecture, Design and Configuration of S/390 and z/OS Operating Systems  Architecture, Design and Configuration of Continuous Availability and Highly Available Systems  Data Center Modernization  Mainframe Performance and Tuning, Capacity Planning and Reporting  Websphere Application Server Certification  Complex Project Management and Consulting Norman has specific experience with:  Parallel Sysplex Operations and Recovery  Workload Manager Goal Mode (Migrations, Post-Processes, and Exploitation)  z/Series Specialty Processors (zIIP, zAAP, IFL, ICF)  Complex Systems Configuration and Availability (HCD, HCM)  Console Operations and Automation in a Sysplex  Automated Tape Libraries in a Sysplex  Network Connectivity and Accessibility in a Sysplex  Multi-Vendor Storage Products (IBM, EMC, STK)  Mainframe Performance Products  Application Optimization- Strobe Products  Programming Languages: Assembler, COBOL, PL/1, FORTRAN Norman has specific CA experience with:  CA Sysview  CA OPS/MVS  CA Multi-Image Manager  Linux and z/VM Management Suite 7/2010